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THE BLACK ALCHEMY CARE
THE BLACK ALCHEMY CARE

THE BLACK ALCHEMY CARE

Treat your jewelry to quality care with our annual maintenance subscription. Each year, your piece will be taken care of for a thorough cleaning, a brilliant polish, and a careful check of the setting.

We ensure that your jewelry retains all its beauty and shine, ensuring that it remains like new, year after year.

Subscribe now to guarantee professional maintenance for your jewelry and preserve its shine over time.
THE BLACK ALCHEMY - CARE PROGRAM

Terms of Service


1. PURPOSE OF THE PROGRAMME

The Care Program is an annual maintenance service for jewelry exclusively made by The Black Alchemy .

It is designed to preserve the beauty and integrity of the jewel, so that it passes through the years accurately, is passed on and continues to live naturally over time.

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2. PRICING AND DURATION


• €16 / month
• Minimum commitment of 12 months
• Monthly payment via recurring subscription
• Automatic renewal at the end of the initial period, unless cancelled

Each 12-month subscription period entitles the holder to a single maintenance service.

Benefits not used during the period in question are lost and cannot be carried over or accumulated under any circumstances.

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3. ELIGIBLE JEWELRY

• Only jewelry made by The Black Alchemy
• 1 piece of jewelry per subscription
• Personal, named and non-transferable subscription

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4. INCLUDED SERVICES (ONCE ONCE A YEAR)

• Complete professional cleaning
• Light maintenance polishing
• Reshaping the ring in case of slight deformation
• Complete crimping check
• General inspection of the part

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5. EXCLUDED SERVICES

The following are not included in the Care Program:

• Welding, structural repairs or heavy straightening
• Sizing
• Replacement or supply of stones
• Intensive polishing or complete refurbishment
• Changing earring clasps, posts or backs
• Any intervention related to a significant impact, misuse, or abnormal wear

These services may, where applicable, be the subject of a separate quote, subject to prior validation by the client.

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6. TERMS OF USE

• The service can be used once every 12 months.
• Benefits cannot be combined or carried over.
• The customer is responsible for dropping off or sending the jewelry to the workshop
• Estimated processing time: up to 30 business days from receipt of the jewelry
• The interviews are conducted as part of the normal workshop organization

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7. DIAGNOSIS AND ADDITIONAL INTERVENTIONS

If a defect, weakness, or risk is detected during maintenance:

• the customer is informed
• A recommendation is made
• No further intervention will be carried out without prior written agreement

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8. TERMINATION


• Termination possible after the minimum 12-month period
• Any monthly period started remains due in full
• No partial or retroactive refunds will be issued.


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9. LIMITATION OF LIABILITY

The Care Program is a preventative maintenance service.

It does not replace insurance and does not cover loss, theft, or accidental damage occurring outside the workshop.

FAQ
Can I have multiple jewelry care during the year?

The Care Program includes one care within 12 months. It is designed as an annual maintenance appointment.
I paid monthly, why can't the maintenance be used multiple times?

Monthly payments allow you to spread the cost of annual maintenance . Services cannot be combined or split.
My jewelry is very damaged, is it covered under warranty?

The program covers normal maintenance (cleaning, inspection, minor repairs).

Major repairs or repairs resulting from an impact will be subject to a separate quote .
Is the replacement of components such as clasps or buckle posts included?

No. These items are not part of the Care Program, but can be replaced upon request .
Is the loss or breakage of a stone covered?

No. The Care Program is a preventative maintenance service , not insurance.
Can I use one subscription for multiple pieces of jewelry?

No. A subscription corresponds to a single piece of jewelry.
Why isn't this service included for free?

A professional interview requires time, specialized tools and artisanal know-how .

The Care Program makes it possible to ensure this follow-up within a clear, sustainable and controlled framework.
Can I offer a Care Program subscription?

The subscription is nominative and linked to a specific piece of jewelry . It is therefore non-transferable.
What happens if I don't use my maintenance voucher within 12 months?

The Care Program operates on an annual basis .

If the maintenance is not used during the 12 months in question, it cannot be postponed, accumulated or made up .

This system ensures a balanced service, controlled lead times and a consistent workshop organization for all our customers.