A BLACK ALCHEMY CHRISTMAS
HOW OUR ORDERS AND RETURNS WORK
The holidays are approaching, and as every year our workshop enters an intense period.
All our pieces are handmade in small batches by a small team. Each creation requires time: selecting materials, casting, shaping, fitting, setting, finishing… It is this deliberately controlled pace that guarantees the quality of our jewelry.
For the end of the year, our production deadlines for made-to-order items are now very tight. Some custom creations or items made especially for you can no longer be completed in time for Christmas.
We have therefore put in place clear solutions so that you can still offer a piece of jewelry with complete peace of mind.
A BLACK ALCHEMY CHRISTMAS
SOLUTIONS DESIGNED FOR YOU
1. CHOOSE IN-STOCK ITEMS
For a gift to place under the Christmas tree, we invite you to choose an item already in stock. They are ready to be shipped and can be given immediately.
2. IF YOU DON'T KNOW THE SIZE
You don't know the ring size or finger circumference of the person you are giving the jewelry to?
No problem :
- You choose a design with a size that is in stock.
- You give it as a Christmas gift.
- After the holidays, if needed, we will resize or exchange for another, more suitable creation.
Resizing and exchanges are possible until January 15th inclusive .
3. RETURN AND EXCHANGE CONDITIONS
For obvious quality reasons, returned jewelry must:
- not having been worn, even for a few hours.
- to be in new condition , in their original condition.
Otherwise, we will not be able to take them back.
Custom- made creations (made-to-measure, personalized, manufactured especially for you) are neither returnable nor exchangeable .
A BLACK ALCHEMY CHRISTMAS
GIFT CARD OR GIFT PROMISE
For those who wish to offer a specific creation made to order — therefore not in stock and requiring a manufacturing time — we offer two simple alternatives.
You can choose a gift card of the amount of your choice, valid on all our collections, or opt for a gift promise: an elegant document mentioning the selected creation, which will be given to its recipient as soon as it is finished in the workshop.
A refined way to offer a carefully designed piece of jewelry, while respecting the time required for our handcrafted production.
A BLACK ALCHEMY CHRISTMAS
LIFESTYLE COLLECTION: GIFTS TO GIVE IN A DIFFERENT WAY
Our Lifestyle collection brings together a selection of objects and essentials designed in the same spirit as our jewelry: a refined aesthetic, noble materials and a real attachment to the craftsmanship.
You will find our T-shirts, caps and tote bags, but also pieces of silverware crafted in brass or silver : bowls, incense holders, decorative objects… Useful, elegant and durable creations that extend the world of the workshop into everyday life.
A perfect alternative for a unique, affordable and meaningful Christmas gift.
A BLACK ALCHEMY CHRISTMAS
WOMEN'S IN-STOCK CREATIONS
Our in-stock women's creations are ready to be shipped immediately, ideal for a gift to give without delay.
To check availability, simply click on the desired size : the selector instantly tells you what is in stock or not.
Light-colored squares indicate available sizes, while dark-colored squares indicate sizes that are temporarily unavailable. A simple, visual system that allows you to quickly choose the perfect item.
A BLACK ALCHEMY CHRISTMAS
MEN'S IN-STOCK CREATIONS
Our in-stock men's creations are ready to be shipped immediately, ideal for a gift to give without delay.
To check availability, simply click on the desired size : the selector instantly tells you what is in stock or not.
Light-colored squares indicate available sizes, while dark-colored squares indicate sizes that are temporarily unavailable. A simple, visual system that allows you to quickly choose the perfect item.